Terms & Conditions

Tradie Web Guys’ Terms and Conditions

Last updated 20/06/17. All prices include GST.
These T&C’s are reviewed and updated regularly throughout year.
For the sake of these Terms and Conditions, Tradie Web Guys will be referred to as TWG and clients will be referred to as clients.

Website Hosting and support

Support

1. Website Support

The cost of our Standard Website Hosting & Support is $66/mth (+CC charges) and covers:
• Questions on how to edit/add content to your site such as text, links, images, pages or posts.
• Forgotten logins/passwords.
• Access to training material.
• Further clarification about information from TWG training programs and videos.
Website Support does not cover:
• Performing maintenance or edits to clients websites. These tasks will attract an hourly fee. Please contact us for details.
• Setting up email on mobile, laptop or PC devices.
• Phone support
• Technical support for Phones, Computers, IT and Internet help.
• Performing work or support of third Party plug-ins or services such as PayPal, Facebook, YouTube, LinkedIn, Photoshop, Networked Blogs etc.
Support
TWG clients have access to support via email. Email is the preferred method as it provides a clearly documented definition of the scenario. Support is handled exclusively through [email protected] Support is offered between 9:00am to 4:30pm Mondays to Fridays.
*Please note that support may be limited during Public Holidays or over the annual Christmas break.
*During peak times, there may be a 24-48hr response time for any support.

2. Online store and cart feature websites

The cost of our Online Store Support and Hosting is $121/mth and covers:
• Questions on how to edit/add content to your site such as text, links, images, pages or posts.
• Forgotten log-ins/passwords
• Further clarification about information from Tradie Web Guys workshops and tutorials.
• Questions on how to edit/add/manage your products and online store
Our Online Store Support does not cover:
• Performing maintenance or edits to clients websites. These tasks will attract an hourly fee. Please contact our support team for details.
• Setting up email on mobile, laptop or PC devices
• Phone support
• Technical support for Phones, Computers, IT and Internet help
• Performing work or support of third Party plug-ins or services such as PayPal, Facebook, YouTube, Linkedin, Photoshop, Networked Blogs etc.
Our Online Store email support
TWG clients have access to support via email. Email is the preferred method as it provides a clearly documented definition of the scenario. Support is handled exclusively through [email protected] Support is offered between 9:00am to 4:30pm Mondays to Fridays.
*Please note that support is limited during Public Holidays or over the annual Christmas break.
*Please note that phone support is limited to 15 mins/month.
*During peak times, there may be a 24-48hr response time for any support.

Tradie Web Guys Training and Education

Online tutorials
For the benefit of our clients, Tradie Web Guys creates online tutorial courses that clients can access to learn about a range topics, such as managing your website and Google Apps for business. Many of these courses are provided as a free value add, however some of the more technical courses may be sold as products. Please advise, these courses are designed as a guide and the application of the content shall be used at the discretion of the viewer.
Some of this content may only be available through TheSiteShed.com. Contact us for further details.

Hosting

About hosting
Tradie Web Guys offers hosting on all of the websites that we create.
Tradie Web Guys uses DiviSpace who uses Amazon Web Services for the hosting of websites built using the Divi theme. As part of this service, Tradie Web Guys will liaise with suppliers on our client’s behalf to resolve any technical issues.
Liability due to website performance and uptime
Tradie Web Guys uses these providers for their renowned performance and uptime. Tradie Web Guys is not responsible for any downtime, nor related costs or damages associated with the website being down for any period of time. In any event of downtime, Tradie Web Guys will work closely with both the client and the suppliers to rectify any issues in a timely manner.
Website Hosting
It is advised that every Tradie Web Guys website must be hosted on the Tradie Web Guys Managed Support and Hosting Plan.
Each Tradie Web Guys client is entitled to:
• 20GB Website Hosting storage size with 20GB monthly bandwidth. Upgrades available.
Each Online Store client is entitled to:
• 20GB Website Hosting storage size with 20GB monthly bandwidth. Upgrades available.
* Please note that whilst we use one of the the most reputable and stable hosting providers, Tradie Web Guys is not responsible for the the page load speed or downtime of hosting providers.
Monthly Hosting Fee & Payment Terms
Tradie Web Guys Managed Hosting fee is currently: $77/month (incl. GST + CC fees). Online store and cart feature websites are currently $121/month (incl. GST + CC fees). Clients will be asked for a credit card detail to be saved in Tradie Web Guys direct debit system prior to the projects completion. The monthly hosting fee is reviewed in annually and may be increased to reflect increased costs. Tradie Web Guys will notify all clients via email if there is to be a cost increase. Any such cost increase will take effect the following month.
The monthly direct debits will be transacted on or about the 27th, or the 15th business day of each month (subject to weekends, public holidays, etc). The first payment will occur during the month following the receipt of the E-Debit form. Tradie Web Guys clients are responsible for any changes to their direct debit information and must inform Tradie Web Guys of any changes to their bank details. Please note if clients wish to pay via credit card, there will be a 2.00% surcharge for VISA and MasterCard and 4.00% surcharge for AMEX. Tradie Web Guys does not accept diners club.
Backups
Tradie Web Guys backs up the websites we build and host every day, week and month.
Declined payments
If the automatic debit defaults, the client will be notified via email to inform them that their payment has been declined. The client will need to contact Tradie Web Guys immediately to rectify the issue within 14 days from the default email, otherwise the clients service(s) may potentially be suspended. This may include the website and emails going down and any running marketing campaigns to be suspended until payment is received in full. Penalty fees of $15 per transaction may incur as a result of the defaulted payments. Tradie Web Guys clients paying by automatic debit agree to pay all bank, reference, debt collection or legal fees associated with any default or legal proceedings to recover outstanding fees.
Cancellation of the automatic debit requires one month’s notice in writing. Cancellation of hosting will result in the suspension and removal of the website from the time payment ceases.
Release of Website
After the launch of the website, the client must remain with Tradie Web Guys as their website provider for a minimum term of 12 months. Should a client request a release after expiry of the 12 month term, an administration fee may be levied in order to organise proceedings. Upon payment of the admin levy, Tradie Web Guys will provide a core either FTP access, or a website backup file. This file will be handed over to the client for their next web developer to implement. Tradie Web Guys is not responsible for any loss of data during this process. Tradie Web Guys is not responsible for the actual transfer of the website, nor the re-setup of email addresses and forwarders, all of which is the responsibility of the new provider. Once the transfer has been requested there is a 30 day window before the site and hosting will be removed from our server. Please also note that after the transfer, no online training videos or support will be available from Tradie Web Guys.

G Suite (formerly ‘Google Apps for Work’)

Google email
As authorised resellers of Google Apps for Business, Tradie Web Guys is responsible for establishing many clients on the Google Apps platform. Google Apps provides cloud based email, calendar, file storage, as well as many more business related functions. Tradie Web Guys recommends Google Apps for business for many reasons, however in the event of any issues relating directly from Google themselves, Tradie Web Guys will not be held responsible.
Security
Google Apps has a very high level of security and encryption, which is more than enough for most organisations. Tradie Web Guys takes no responsibility for the loss of any data stored on Google’s servers, nor does it take responsibility for any information that finds it’s way into the wrong hands.
Cloud storage
Google Doc’s and Google Sites provide cloud based storage for files and documents. Information that you choose to store on Google servers are done so at your own discretion. Tradie Web Guys takes no responsibility for the loss of any data stored on Google’s servers, nor does it take responsibility for any information that finds it’s way into the wrong hands.
Payment
As authorised Google Apps resellers, Google bills Tradie Web Guys directly and Tradie Web Guys will bill our clients, either monthly, or annually to the amount of $10/month/account which includes our reseller support.
Data migration
Tradie Web Guys can migrate existing emails into your new Google Apps account, however please advise that we will not be held responsible for any loos of data that may occur during the process. This might include, but is not limited to; lost emails, lost attachments, lost documents, lost images, etc.

Other

Damage or Loss
Tradie Web Guys (The Author) is not liable for any damage or loss caused to a website once it has been handed over to the client. We encourage our clients to be careful when editing / deleting pages as information can be easily lost. Tradie Web Guys is also not liable for any content that is on your website.
Errors
TWG can’t guarantee that our work will be error free (we’re human). For that reason, we can’t be held liable to you, or any third party for damages, including loss of profits, lost savings, or other incidental, consequential, or special damages, regardless of whether or not TWG was advised. TWG does however endeavour to work with you to resolve any issues.
WordPress
Every Tradie Web Guys website is built on WordPress, an open source CRM platform that we have found to be an excellent solution for our clients’ needs. Please note we neither own, nor control Word Press. Tradie Web Guys is not responsible for any disruption, loss of data or inconvenience caused by Word Press.
Content Updates
Content updates deemed outside of the general scope of works are charged at a rate of $260 for up to 90 mins of work. This includes things like coding, adding, or changing text, images, video, etc. Any structural changes will be quoted separately and invoiced accordingly in advance.
3rd Party Plug-ins
Tradie Web Guys uses 3rd party plugins such as Woo-Commerce, PayPal, Optimize Press, Facebook, etc to give our clients’ websites additional functionality. Please note we neither own, nor control any of these 3rd party plugins. Tradie Web Guys is not responsible for any disruption, loss of data or inconvenience caused by 3rd Party Plugins.
Tradie Web Guys website display
Tradie Web Guys websites feature a small hyperlink at the bottom of the footer. This is our way of spreading the word to other tradies. If after one year, you wish to have this removed, please advise us.
Failure to provide requested content and material
In order to keep to project deadlines and not to hold up the production process, it is imperative that information requested by Tradie Web Guys is delivered within 7 days. This may be things like images, content, video, testimonials, etc.
Failure to deliver the requested information for a period 15 days will result in the suspension of the project, resulting in a $510 cost to lift the suspension, that will be payable immediately. You will be notified prior to this happening.
If a project is on suspension for 30 days, it will be terminated and no refunds will be applied. You will also be notified prior to this happening.
Intellectual Property of website content
Whilst Tradie Web Guys create and host the website, the websites structure, design and content (images and text) is owned and is the intellectual property of the client. Tradie Web Guys is not liable for any content that is on your website.
Domain Name Ownership
Whilst Tradie Web Guys manages the domain names for many of our clients, legally each and every domain name remains the property of each of the client who is the rightful ABN/ACN holders of their business. Should any client wish to be released, Tradie Web Guys agrees to assist in releasing the domain name(s). Fee’s may apply for the cost of the domain renewal themselves, if accounts have not been settled.

Website Development Payment Terms

Initial Payment
The first step for a new Tradie Web Guys website client is to accept the proposal, at which point the client will be invoiced for 50% of the total of the total invoice amount. This needs to be settled by transfer, or credit card (fees may occur) prior to any work commencing.
Once payment is received, Tradie Web Guys will commence work on the project.
Final Payment
The project balance is due prior to the website going live on the clients domain, along with any extras that the client may have opted in for along the way, such as images, copywriting, video, or other services, etc. In some cases, total payment may be due in one payment. These circumstances are under the discretion of Tradie Web Guys. Once this final invoice has been settled the website will be sent live onto the clients domain. In some cases this process can take up to three days for the DNS settings to propagate. Tradie Web Guys is not accountable for this period.
Managed Support and Hosting Payment
You have 14 days once the website has been submitted for final revision to respond. After 14 days, your new website will be launched and your direct debit will commence.
Cancellation
If a client decides not to proceed with the website prior to any work having been commenced, Tradie Web Guys will provide a refund less an administration fee of 10%.
No refunds will be provided once Tradie Web Guys commences work on a clients project, or strategy.

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“Tradie Web Guys continually exceed our expectations. They’re a one-stop-shop, it’s fantastic.”
David & Louise Ferrari

www.DavidFerrariConstructions.com.au
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